At PROFESSIONAIL SYDNEY AIRPORT, we are committed to providing a welcoming, professional, and enjoyable salon experience for every customer. Our Customer Policies are designed to help ensure smooth appointments, maintain a safe and comfortable environment, and support the high standard of service we proudly provide.
We kindly ask all customers to take a moment to review these policies before booking or receiving services with us. Your understanding and cooperation help us create the best possible experience for everyone at PROFESSIONAIL AT SYDNEY AIRPORT

1. Refund Policy
At PROFESSIONAIL SYDNEY AIRPORT, we are committed to providing quality service and ensuring our customers are happy with their experience. Our team checks with you throughout your appointment to provide opportunities for feedback and any reasonable adjustments before your service is completed.
We kindly ask that you carefully check your nails before finalising payment to ensure you are satisfied with the result. As we take care to confirm satisfaction during the appointment, completed services are not eligible for refunds once finalised and paid for.

2. Appointments
As a busy salon, appointment times are intended as a guide and may occasionally vary, particularly during peak periods. We highly recommend booking in advance, as appointments may be essential during our busiest times. While we always do our best to stay on schedule, some services may require additional time to ensure the quality and care we aim to provide. We sincerely appreciate your patience and understanding should delays occur. If you have an appointment with us, please be assured that our team will look after you as promptly as possible while maintaining the standard of service you expect from PROFESSIONAIL SYDNEY AIRPORT.

3. Repairs
We are pleased to offer complimentary repairs for eligible issues within 7 days of your appointment. After this period, repair services may incur an additional charge. Complimentary repairs apply only to the original service provided and do not include changes to the design, shape, or length selected during your appointment. As our team completes each service according to your chosen style and preferences, we kindly encourage customers to consider their selections carefully, as changes requested after completion may be treated as a new service and additional charges may apply.

4. Prices
The prices shown in our booking system are merely estimates and are designed to help you secure your appointment while aiding us in organising our schedule. The final cost will depend on the actual services rendered on the day of your appointment, which might differ from what you selected during booking. To maintain our commitment to delivering high-quality services and products, PROFESSIONAIL SYDNEY AIRPORT also retains the right to modify service and product prices at any time without prior notification.

5. Pets
To help us maintain a clean, safe, and comfortable environment for all customers and team members, pets are not permitted in the salon.

6. Children
For the safety and comfort of all customers, we kindly ask that children remain accompanied and supervised by a parent or guardian at all times while in the salon. As our salon contains professional tools, equipment, and products, this policy helps us maintain a safe environment for everyone.

7. Salon Property
For everyone’s comfort and safety, we kindly ask customers to take care while in our salon and treat salon facilities and equipment with care. Any damage to salon property caused intentionally or through misuse may result in repair or replacement costs being charged where appropriate.

8. Customer Belongings
While we strive to provide a safe and comfortable salon environment, we kindly ask customers to take care of their personal belongings, as PROFESSIONAIL SYDNEY AIRPORT cannot accept responsibility for any loss or damage.
9. Deposits
Deposits can be rescheduled just once, as long as you give at least 3 hours’ notice. Deposits cannot be transferred to other individuals or appointments. All deposits are intended to confirm your booking and will be subtracted from the total fee of your appointment on the day of service.
10. Reactions
At PROFESSIONAIL SYDNEY AIRPORT, we take care to use quality products and professional techniques; however, as individual sensitivities and allergies can vary, we cannot accept responsibility for allergic or adverse reactions to products or methods used during your service

11. Privacy & Confidentiality
At PROFESSIONAIL SYDNEY AIRPORT, we value your privacy and take care to keep your information secure. Customer information collected by PROFESSIONAIL SYDNEY AIRPORT is stored confidentially and accessed only by authorised team members for appointment management, customer service, and record-keeping purposes.
For the safety and security of our customers, team members, and salon environment, please note that our salon is monitored by 24-hour surveillance.

12. Respectful Environment
We are dedicated to creating a friendly, professional, and enjoyable atmosphere for all our customers and team members. We kindly ask that everyone treat our staff and fellow customers with courtesy and respect at all times.
Each appointment is arranged based on the selected service, scheduled appointment time, and agreed nail design. Our pricing reflects the time, level of detail, and service booked. While our team always aims to deliver the highest standard of service, requests for additional work, extra design detail, or extended appointment time may require adjustments to the booking or additional charges where applicable.
To help us maintain a positive, comfortable, and respectful environment for everyone, PROFESSIONAIL SYDNEY AIRPORT reserves the right to decline or discontinue service where behaviour is considered inappropriate, disruptive, or inconsistent with maintaining a professional salon experience.

13. Acceptance of Terms
By booking or receiving services at PROFESSIONAIL SYDNEY AIRPORT, you confirm your acceptance of these policies, which help us maintain a smooth and enjoyable experience for all customers.

Thank you for choosing PROFESSIONAIL AT SYDNEY AIRPORT.

Your understanding and support help us create a beautiful, relaxing, and professional salon experience for every customer. We truly appreciate your trust and look forward to welcoming you into our salon.